About

Mala Lahiri is a highly experienced Head of Learning and Development at Ranosys Technologies with over 16 years of experience in the field. She has a strong background in managing end-to-end execution of training, OJT, TNI, refreshers, and performance-enhancing programs for inbound and outbound campaigns. Mala has a proven track record of achieving BAU process and performance improvement programs amidst the challenges of the work-from-home paradigm shift posed during the COVID pandemic. She has also optimized virtual learning sessions for delivering new hired training batches during the lockdown period and extended the use of digital media for cascading updates and knowledge retention for existing advisors. Mala has worked with top companies like Tech Mahindra and Genpact, where she has held various positions such as Training Manager and Process Developer. She has also worked as a Subject Matter Expert, where she formulated client-approved Standard Operating Procedures for process trainings, and training agenda and training batch report card preparation. Mala has extensive experience in training agenda preparation for new processes under transition, daily training updates publication for processes under transition, and fun at work and employee engagement activity planning. Mala has a Bachelor of Arts degree in English Literature, Psychology & Economics from Rajasthan University and a Bachelor of Arts degree in Psychology from the University of Rajasthan. She has a strong tech stack in infra and test. Mala is a detail-oriented professional with excellent communication and interpersonal skills, and she is passionate about driving performance through motivation and recognition.