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Malay Datkeolyar
Program Management | Account Management | Customer Success | Platform Operations
About
Malay Datkeolyar is a highly accomplished and results-oriented IT leader with over 20 years of experience in delivery, technical leadership, and customer management. He is a versatile professional with expertise in program management, account management, customer success, and platform operations. Malay has a proven track record of designing, developing, and implementing enterprise-class, scalable products and solutions. He is passionate about solving problems and driving revenue growth, and he thrives in multi-country, matrix organizations as well as start-up environments by remaining pragmatic and focused. Malay has pioneered and built industry-leading products such as ADS (India's first LCC booking engine solution) and DocuSign (world's leading e-signature solution). He has diverse capabilities that include program delivery, professional services, technical program management, digital transformation, cloud enablement, product strategy, execution, and implementation. Malay is also proficient in IT operations, customer support, pre-sales, account engagement, outsourcing, vendor management, hiring, mentoring, GCC site leadership, and operations. He has domain expertise in airline and retail operations. Currently, Malay is serving as the Program Director - Civil Flight Services at CAE. In his previous roles, he has worked with companies like Wooqer and Sabre. At Wooqer, Malay led digital transformation programs for driving business outcomes, platform advancements, and production support. He built a professional services organization from the ground up to serve the Wooqer marketplace platform with system integrations and development for enterprise customers. Malay also led the digitization of operational processes for marketplace growth, platform experience, and system performance. At Sabre, Malay served as the Regional Director, Customer Success - Middle East & Africa. He was responsible for customer success, program delivery, and professional services growth for a $120 M revenue business across Passenger, Commercial, and Operations management solutions for Sabre's airline customers in MEA. Malay led a team of customer success managers across the region for account engagement and advocacy, program management, professional services, solution adoption, customer satisfaction, retention, operations support, and up-selling/cross-selling opportunities to achieve and accelerate revenue and sales targets. Malay's tech stack includes mobile, and he has relevant experience of 24.20 years. He is a superior team-builder and management expert with a focus on digital transformation engagements. Malay brings a consultative approach with product, technology, delivery, consulting, and customer care to deliver programs and services on time and with quality. He monitors and tracks
Education Overview
Companies Overview
• cae
• wooqer
• sabre
• sabre corporat
• aditi
• ibm
• interglobe
• velocient technologies limited
Experience Overview
25.8 Years
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Experience
Skills
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Account Management
Administrative
auditing
Budgeting
business development
Collaboration
Communication
Consulting
CRM
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
customer satisfaction
Customer Support
Design
E-commerce
Education
Electronics
Hiring
IT Operations
Leadership
Mobile
operations
Operations Management
Pre-sales
procurement
Product Development
Product Management
product manager
Program Management
Project Management
Retail
Sales
strategy
Vendor Management
visual basic
Web
Web Design
Contact Details
Email (Verified)
malXXXXXXXXXXXXomMobile Number
+91XXXXXXXX22Education
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