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Malay Datkeolyar

Program Management | Account Management | Customer Success | Platform Operations

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About

Malay Datkeolyar is a highly accomplished and results-oriented IT leader with over 20 years of experience in delivery, technical leadership, and customer management. He is a versatile professional with expertise in program management, account management, customer success, and platform operations. Malay has a proven track record of designing, developing, and implementing enterprise-class, scalable products and solutions. He is passionate about solving problems and driving revenue growth, and he thrives in multi-country, matrix organizations as well as start-up environments by remaining pragmatic and focused. Malay has pioneered and built industry-leading products such as ADS (India's first LCC booking engine solution) and DocuSign (world's leading e-signature solution). He has diverse capabilities that include program delivery, professional services, technical program management, digital transformation, cloud enablement, product strategy, execution, and implementation. Malay is also proficient in IT operations, customer support, pre-sales, account engagement, outsourcing, vendor management, hiring, mentoring, GCC site leadership, and operations. He has domain expertise in airline and retail operations. Currently, Malay is serving as the Program Director - Civil Flight Services at CAE. In his previous roles, he has worked with companies like Wooqer and Sabre. At Wooqer, Malay led digital transformation programs for driving business outcomes, platform advancements, and production support. He built a professional services organization from the ground up to serve the Wooqer marketplace platform with system integrations and development for enterprise customers. Malay also led the digitization of operational processes for marketplace growth, platform experience, and system performance. At Sabre, Malay served as the Regional Director, Customer Success - Middle East & Africa. He was responsible for customer success, program delivery, and professional services growth for a $120 M revenue business across Passenger, Commercial, and Operations management solutions for Sabre's airline customers in MEA. Malay led a team of customer success managers across the region for account engagement and advocacy, program management, professional services, solution adoption, customer satisfaction, retention, operations support, and up-selling/cross-selling opportunities to achieve and accelerate revenue and sales targets. Malay's tech stack includes mobile, and he has relevant experience of 24.20 years. He is a superior team-builder and management expert with a focus on digital transformation engagements. Malay brings a consultative approach with product, technology, delivery, consulting, and customer care to deliver programs and services on time and with quality. He monitors and tracks

Education Overview

-

Companies Overview

cae

wooqer

sabre

sabre corporat

aditi

ibm

interglobe

velocient technologies limited

Experience Overview

25.8 Years

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Experience

Program Director - Civil Flight Services

cae | Bengaluru, Karnataka, India

2022 - Present

Vice President - Platform Operations

wooqer | Bengaluru, Karnataka, India

2020 - 2022

Regional Director, Customer Success - Middle East & Africa

sabre | Bangalore

2017 - 2020

Regional Director, Customer Success - Strategic Clients

sabre | Bengaluru Area, India

2015 - 2017

Customer Success Manager

sabre | Bangalore

2011 - 2014

Lead Project Manager, IT Project Management

sabre | Bengaluru, Karnataka, India

2009 - 2010

Senior Project Management & Systems Delivery

sabre corporat | Bangalore

2007 - 2009

Development Manager

aditi | Bangalore, India

2005 - 2007

Business Analyst

ibm | Bangalore, India

2004 - 2005

Business Analyst, Product Development

interglobe | Gurgaon, India

2001 - 2004

Software Engineer

velocient technologies limited | New Delhi, India

1998 - 2001

Skills

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Account Management

Administrative

auditing

Budgeting

business development

Collaboration

Communication

Consulting

CRM

Customer Experience

Customer Relationship Management (CRM)

Customer Retention

customer satisfaction

Customer Support

Design

E-commerce

Education

Electronics

Hiring

IT Operations

Leadership

Mobile

operations

Operations Management

Pre-sales

procurement

Product Development

Product Management

product manager

Program Management

Project Management

Retail

Sales

strategy

Vendor Management

visual basic

Web

Web Design

Contact Details

Email (Verified)

malXXXXXXXXXXXXom

Mobile Number

+91XXXXXXXX22

Education

No data found

Frequently asked questions

What company does Malay Datkeolyar work for?

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Malay Datkeolyar works for cae

What is Malay Datkeolyar role in his workplace?

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Malay Datkeolyar's role in his workplace is Program Director - Civil Flight Services

What is Malay Datkeolyar's tenure in his workplace?

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Malay Datkeolyar's tenure in his workplace is 2.34 years

What is Malay Datkeolyar's total experience?

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Malay Datkeolyar's total experience is 25.75 years

What is Malay Datkeolyar's LinkedIn profile?

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Malay Datkeolyar's LinkedIn profile can be found here

What is Malay Datkeolyar's email address?

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Malay Datkeolyar's email address is malXXXXXXXXXXXXom. Unlock here

What is Malay Datkeolyar's phone/WhatsApp number?

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Malay Datkeolyar's phone number is +91XXXXXXXX22. Unlock here

What companies has Malay Datkeolyar worked with?

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Malay Datkeolyar has worked with cae, wooqer, sabre, sabre, sabre, sabre, sabre corporat, aditi, ibm, interglobe, velocient technologies limited

What are some of Malay Datkeolyar's skills?

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Malay Datkeolyar has skills in Account Management, Administrative, auditing, Budgeting, business development, Collaboration and more.

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