About

Manas Ghose is an accomplished Automation Project Manager with over 10 years of experience in the field. Currently working at Mphasis as an Automation Project Manager and Business Architect, he is responsible for managing a portfolio of 60 automated processes with benefits of $3.5M using Blue Prism and ABBYY for the client Canadian National, the largest railway company in Canada. Manas has a proven track record of evaluating current processes fit for automation (RPA, OCR) and maintaining a pipeline of 80 processes at different stages of evaluation. He ensures automation code reflects the requirements in entirety with consistently maintained defect removal efficiency of 93% during development phase and success rate of automated process in production of 95% and above. Leading a global team of 40 resources (business analysts, technical lead and RPA developers), he mentors the team on test strategy with clear focus on addressing environment differences. Manas provides appropriate metrics and reporting to demonstrate BOT service quality and identify opportunities for improvement. He is the single point of contact for all RPA production incidents and change requests as the onshore project manager, with an excellent track record of maintaining timebound SLAs for Priority 1 & Priority 2 incidents resolution with a CSAT score of 85%. In his past roles, Manas has spearheaded the RPA as a service (SaaS) model for Finance & HR verticals as a B2B offering for Servicenext, achieving sales of $215K (ACV) with a pipeline of $1.2M. He has also led the automation process qualification team to identify processes for automation using UiPath and OCR while working at HCL. Manas holds an MBA from Indian Institute of Technology, Kharagpur and a Bachelor of Technology in Mechanical Engineering from National Institute of Technology Durgapur. His tech stack includes Senior Software Engineer, test, and infra. With his expertise, Manas is a valuable asset to any organization seeking to automate their processes and achieve cost savings.