About

Manas Shukla is a highly experienced Senior Product Manager at Freshworks, with over 6 years of relevant experience in the field. He has a proven track record of leading teams towards achieving operational excellence and building successful products. At Freshworks, Manas has successfully led a team of 6 members in reducing the operational cost of the platform by 38% through automation of various tasks like surges, bonus, and training for managing a crowdsourced workforce. He has also led a diverse team of 8 members including engineers, product managers, and data analysts for building the quality mechanism for a distributed crowdsource workforce model. The system has a state-of-the-art 96% quality for processing 60k+ SKU units per day. Manas has a strong technical background and has implemented Redis-based deduplication mechanisms that automated the moderation of ~7% SKUs across various clients. He has also worked in a team of 2 to implement automatic load balancing and prioritization of tasks for a crowdsourced supply, helping to ensure that the work gets done in the shortest amount of time with as little cost as possible. Manas was among the first 3 engineering hires at Freshworks, and he directed the engineering recruiting process, which helped increase the team size. He has onboarded 4 engineers to the team. Prior to Freshworks, Manas worked as a Product Manager for SquadVoice US, where he worked closely with the co-founders on continuously tweaking the product strategy for market entry in US real estate. He led a team of 3 engineers for building the core parts of omnichannel outreach for SquadVoice Product US, leading to increased lead engagement by 20%. He automated reporting dashboard for clients, reducing time spent by the delivery team by 80% and improving customer experience. Manas has a Bachelor of Technology in Computer Science and Engineering from Amity University and an Android Developer NanoDegree from Udacity. He has also served as Chairperson for the Association for Computing Machinery Student Chapter, where he led the team and organized events in collaboration with Professors from international universities. He was awarded the Best Chapter Worldwide (Website) and Best Chapter Runner Up India. The number of members grew from 40 to 1300 under his leadership. Manas is proficient in product management, Redis, design, Android, and Java.