About

Mandarachalam Aruchamy is a highly accomplished and results-driven Senior Manager in Strategy & Revenue Operations at Freshworks. With over a decade of relevant experience, he is an expert in Revenue Operations, Consulting, Strategy, Program Management, Customer Success, and Business Analysis. Mandarachalam has a proven track record of success in large-scale Revenue and Churn planning by ensuring all necessary investments are made across people, process, and tools to ensure Revenue growth. He has extensive experience in consulting and interacting with senior management, business leads, and project managers in the USA and APMEA. Mandarachalam is known for his strong problem-solving and analytical skills, which result in insightful recommendations leading to cost reductions, revenue optimization, and improved customer satisfaction. He has hands-on experience in preparing strategic roadmaps, business cases, C-level presentations, resource planning, revenue projections, and effort estimation across Sales and Customer Success teams. Mandarachalam's key specialties include Sales incentive design, Spiff design, Org Restructuring through effective change management, New GTM model design and implementation, Revenue Forecasting and Insights, and Sales & Customer Success Operations. He has solid experience in Revenue forecasting, calling out opportunities and risks so that corrective action can be taken. Prior to his current role, Mandarachalam served as Manager, Strategy and Revenue Operations and Program Manager, Strategy and Revenue Operations at Freshworks. He was head of Revenue operations for SMB and Field Emerging markets and part of CRO's office, helping to design Go-to-Market strategy. He was involved in revenue planning, capacity planning, process/policy definition, Sales and post-sales operations including Customer Success and Customer Support, Sales incentive design, Sales and Churn forecast. Mandarachalam holds a Post Graduate Diploma in Management from IIM in Systems & Finance and a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Anna University. He has relevant experience of 10.44 years.