About

Manish Prakash is a highly experienced Cisco UCCE Contact Center Engineer, with a strong background in Contact Centers, UCCE, UCCX, ICM scripting, UCCE implementation, and deployment. He boasts over 10 years of experience working in the networking industry, with a proven track record of delivering exceptional results. Currently working as a Contact Center Consultant at British Telecom, Manish has previously worked as a Cisco Developer at Amex, where he gained extensive experience in Cisco IP Contact Center Enterprise solutions, Cisco Unified Contact Center Enterprise, Cisco Unified Communications Manager, and Customer Voice Portal. He also has experience in implementing and troubleshooting VOIP networks. During his time at AT&T as a Network Administrator, Manish was responsible for overseeing the activities involved in quality resolution of complex technical issues, performing technical support to a team of administrators, and supporting the consolidation of multiple networks under single domain structures. He also handled upgrades on the platform and performed them as and when necessary. Manish is a certified UCCE-S and UCCE-D engineer, having completed the relevant exams in 2013. He is also CCNA certified and has completed Six Sigma Green Belt certification. Manish began his career at WIPRO Kolkata, where he worked as a voice process specialist for British Telecom, assisting customers on issues with broadband and ISP. Manish holds a Bachelor of Technology (B.Tech.) in Electronics and Communications Engineering from Jawaharlal Nehru Technological University. He also attended St. Xavier School in Bokaro. Manish's technical skills include Integration, and he has relevant experience of 12.19 years. He is a strong engineering professional with a passion for delivering outstanding results and continuously developing his skills and knowledge.