About

Manish Shinde is an accomplished IT professional with over 18 years of experience in spearheading IT Infrastructure, Operations, and Service Delivery functions. He has worked with reputed organizations and has a diversified and broad experience across IT services and product organizations in multiple technology and customer-facing leadership roles. Currently, he is working as an Account Delivery Head at Mphasis, where he is responsible for delivering end-to-end support from development to production for critical banking and cards business applications. Manish has a proven track record of leading strategic initiatives of embedding technology for business transformation, driving revenue growth, margin improvement, and service quality improvements. He has managed non-production/production environments, including platform services, provisioning/building environments, run-the-bank, and build-the-bank operations with infrastructure integrated life cycle management, continuous integration/continuous delivery (CI/CD), automation, monitoring, and ITIL practices. He has also managed the cloud infrastructure services project with an annual revenue of ~20 million USD and a diversified portfolio across infrastructure services. In his previous roles at Wipro, Manish worked as a Delivery Head and Project Manager, where he managed large banking customers with all critical applications in the banking/cards business. He also managed onsite/offshore support delivery with 200+ people across the globe, including India, Singapore, Mexico, Poland, and the USA. Manish has direct interaction with all key clients and has built and retained talent. He has managed costs and improved the COD 5 to 8% YoY in net profitability. Manish has a strong technical background and has experience in infra, CI/CD, and integration. He is a result-oriented professional with excellent communication, leadership, and interpersonal skills. Manish's relevant experience of 20.86 years makes him a valuable asset to any organization.