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Elliott Management

WestBridge Capital

United Asset Strategies

Nordic Mezzanine Advisers

marketRx offers sales and marketing solutions to pharmaceutical and biotechnology companies. Offerings include iOptima that provides actionable business intelligence based on available data; iFolio, which evaluates the financial impact of multiple sales force scenarios; iAlign that provides control over information on company's territory alignments

Sales and Marketing solutings for Life Sciences Companies

Leading Genesys Cloud  and Genesys Premises Team(Genesys OMNI)

•	Cloud IVR Development.
•	Providing LOE for projects(CR’s and New Projects).
•	Managing project deliverable in line with the project plan, resolving cross-functional issues at project level and Mentoring the technical work.
•	Preparing TDS Review and finalize the CIW, Call Flow for IVR provisioning work.
•	Organizing Internal Code Reviews, Go-live & Post Production support’s.
•	Working closely with direct Managers and providing technical inputs 
•	Handling Tickets whenever immediate attention needed.

Endeavor

Omnichannel customer experience and contact center solutions in the cloud. It delivers cloud based call center and contact center applications including ACD routing, IVR, reporting, provisioning, and agent optimization applications. It offers a suite of proactive customer communications solutions utilizing multiple channels including outbound IVR, predictive dialing, text, email, and mobile web to help organizations reach their customers. It has acquired OVM solutions, Ventriloquist, Voran Technologia, Echopass Corp, Soundbite Communications, Angel.com, UTOPY, and LM SISTEMAS.

Provider of digital transformation services

Leading IVR team with various AVAYA implementation and delivery, post implementation sup-port, consulting and solution discovery for Avaya contact center technologies.

Worked as a Delivery Manager for End to End implementation of Avaya Contact Centre Solution( IVR, AAEP, POM, and WFO)

Working as the Solution Lead for critical projects and customer escalations
Providing solution design, cost estimation and scope of work
Instrumental in providing training to the new team members and mentoring them
Avaya pre sales support and handling post Implementation support queries from the customers, change request for all clients of Ison Technologies.

The role includes implementation of Avaya contact center solution which includes WFO(ACR,QM,WFM), AAEP, POM, and Solution Design.
Post implementation support and various Contact Center solutions to meet the SLA of clients.

The role includes supporting production for application without interrupt in work force management which involves effective utilization of work to handle work load In order to achieve the service level based on client requirements.

Identifying the deviations from plan and understanding the implication of deviation and re-solving the technical issues within the given time frame

ChrysCapital

BPEA EQT

Baring Private Equity Partners

Opportunity Calgary Investment Fund

A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
 
Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach.  F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Click here to know more
 
Mphasis Presents #HowGeekAreYou
Passion, Perseverance, Perfection – we are defined by these three words. Relentless in our pursuit of knowledge, we believe in accepting the difference and defining the 'new normal', staying true to our vision and values. We believe in growth by knowledge, responsibility by authority and freedom by flexibility. 

Be a part of a place where ideas are celebrated and perseverance is worshiped. Our doors are wide open, and breakthrough ideas are welcome from anyone. But we have a question to ask before we let you in: How Geek Are You?
Click here to know more.

Provider of IT, F&A, HRO and customer sales and support services