About

Manu Goel is a highly skilled and experienced IT professional with over 23 years of experience in the field. He is currently the Head of Delivery and Operations at Xebia Americas, where he leads the IT transformation and consulting services. Manu is a problem solver at heart and enjoys taking on challenges that require creative solutions. He has worked in various locations across the globe, including the UK, Europe, USA, Middle East, South East Asia, India, and Australia. Manu has played diverse roles in his career, including Head of Delivery (Country- Spain), Engineering Head, Business Unit Head, Consultant, and Large Deals Anchor. He has managed large portfolios of programs for major players in the banking and capital markets industry and the travel industry. Manu has a hands-on interest in new technology, frameworks, and methodologies like Agile, Cloud, RPA, BDD, DevOps, and Digital. Manu's proficiencies include turning around businesses by quickly finding the root cause of problems and implementing required solutions, significantly improving margins through scaling up efficiency/productivity, delighting customers by ensuring focus on business KPIs and continuously improving quality, developing good connect with team, keeping them motivated, and plugging attrition and winning large deals through right solutions, clear articulation, and innovative financial modeling. Manu has been instrumental in driving several transformational programs, including profitability for the country (Spain) delivery operations, revamp of the operations strategy for a major asset management house in Europe, delivery transformation for a large US-based wealth management platform, customer support system for a retail banking client and a credit card major, and enterprise-wide automation program. Manu has contributed to the IT industry through four internationally published papers. His specialties include business management, program management, IT strategy, consulting, pre-sales, creating high-performance teams, operational efficiency, innovation, stakeholder management, estimations, negotiations, planning, risk and issue management, problem-solving, automation, Agile, RPA, DevOps, Digital, Cloud, and quality assurance. Manu has worked at Coforge (erstwhile NIIT Technologies Ltd) as Vice President and Head of Delivery for a premier banking client. He was responsible for standing up a large, high-performing team and leading the transition and transformation of the customer's IT delivery. Manu has also worked as the Head of Delivery for NIIT Spain Business, based out of Madrid, where he was accountable for turning around margins and managing delivery for all