About

Mariel Hamson is a seasoned tech-industry professional who is currently a Software Engineer at Nombolo. With over 10 years of experience in sales, technical support/QA testing, and account management with SMBs, Mariel is now exploring her passion for software development. She is a coding bootcamp soon-to-be-graduate who thrives on challenging roles, creative problem solving, data analytics, and collaborative project management. Mariel's past experiences include working as a Payment Operations Lead and a Senior Technical Specialist (Tier II) at ShopKeep. In her role as Payment Operations Lead, she resolved merchant inquiries and issues, pioneered automation and refinement of customer care processes, and maintained and refined user documentation. As a Senior Technical Specialist, Mariel resolved complex technical issues escalated to the Senior Advisor team, provided leadership for the entire Customer Care team, and followed up with top accounts for a personalized, white glove experience. Mariel's educational background includes a Certificate in Web and Mobile Development from Epicodus, a Master's Degree in Spanish and Iberian Studies from Middlebury College, and a Bachelor's Degree in Linguistics and International Relations from New York University. Mariel's tech stack includes software engineering, QA testing, big data analysis, product management, integration, SQL, and AWS. With 7.28 years of relevant experience, Mariel is a skilled and versatile professional who is always eager to learn and take on new challenges.