About

Martin Gori is an Assistant Manager of Customer Success at S&P Global Market Intelligence with over 14 years of experience in the finance industry. He is a proactive and optimistic person committed to providing a white-glove service to clients. Martin has a track record of success in increasing customer retention, usage, and finding greenfield accounts. Martin is a quick adapter to changes, always ready to learn, and face challenges head-on while keeping an eye on the prize. He is a firm believer in teamwork and energetic and fun workplace culture. In his current role, Martin is responsible for delivering a successful customer journey and touch-points that create long-term client engagement, driving product adoption, retention, user/usage growth, and supporting strategic objectives. He also motivates and drives performance for his team and develops and executes data-driven processes to deliver a world-class customer experience. Martin has previously worked as a Renewal Associate at S&P Global, where he analyzed account background and product adoption, worked proactively with the Relationship Management teams, and managed negotiated renewals to assist the team in achieving the target Net Renewal Rate. He also presented pricing proposals and value propositions to clients, including platform updates, custom templates built, support calls handled, visit and training activity, etc. Martin was a Subject Matter Expert on internal procedures related to the Renewal Process and maintained open lines of communication through regular interactions with other stakeholder teams. Martin's education history includes an Experto en Project Management from Centro de E-Learning UTN FRBA, an Ejecutivo en Finanzas y Mercado de Capitales from Universidad Tecnológica Nacional, and a Lic. Relaciones Internacionales from Universidad del Salvador. His relevant experience in the finance industry is 10.28 years. Martin's tech stack includes Research Scientist.