About

Mathilde Grondin is a highly experienced Key Account Manager currently working at Doctolib, where she is responsible for ensuring customer satisfaction and loyalty. With over 9 years of relevant experience, Mathilde has a proven track record of prioritizing and segmenting client portfolios, implementing governance processes, and identifying upsell opportunities while renewing contracts. She is also adept at identifying and managing new technical projects while ensuring their successful completion. Mathilde's expertise extends beyond her current role, having previously served as a Regional Account Manager at Doctolib and as a Business Developer & Customer Success Manager at SeLoger.com. At SeLoger.com, she was responsible for commercializing homePad, an application for property inspections on tablets. She successfully acquired 15 new clients per month, generating €1500 in monthly revenue. Her role also involved prospecting by phone, anticipating client needs, conducting online demonstrations, and negotiating contracts. Mathilde holds a Master's degree in Marketing and Commercial Strategies from the Ecole de Management de Normandie, where she also earned a Master's degree in Management and Development of Managerial Competencies. She also holds a Bachelor's degree in Information and Communication Sciences from the Université Catholique de l'Ouest. In addition to her impressive academic credentials and professional experience, Mathilde has a wealth of skills, including project management, team leadership, customer service, and strategic planning. She is also an excellent communicator and has a talent for creating and delivering engaging content, as demonstrated by her role in conceptualizing and creating the Webinars Doctolib project. Overall, Mathilde Grondin is a dedicated and skilled Key Account Manager with a proven track record of driving customer satisfaction and loyalty. She is a valuable asset to any organization and is sure to make a positive impact on any team she joins.