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matthew taylor
support tech engineer
About
Matthew Taylor is an experienced Support Tech Engineer currently working at Capital One. With almost a decade of relevant experience, he has proven his expertise in the field. Matthew's current role at Capital One involves providing technical support to the company's clients. He is responsible for troubleshooting and resolving issues related to the company's products and services. Prior to his current position, Matthew worked as an Onboarding Support at Capital One and as a Technical Support Engineer at Mapcom Systems. Matthew's educational background includes a degree from Northern Virginia Community College, where he studied from 1986 to 1989. He also attended Thomas Jefferson High School from 2004 to 2008. Matthew continued his education at Sunset Learning Institute and Virginia Commonwealth University, where he graduated in 2017. Throughout his career, Matthew has developed a strong set of technical skills and knowledge. He is proficient in various software and programming languages, including Java, Python, and SQL. Matthew is also an excellent communicator and problem solver, which allows him to effectively assist clients and resolve technical issues. Overall, Matthew Taylor is a dedicated and experienced Support Tech Engineer with a proven track record of success. He is a valuable asset to any organization and is always seeking new challenges and opportunities to learn and grow in his field.
Education Overview
• virginia commonwealth university
• thomas jefferson high school
• northern virginia community college
Companies Overview
• capital one
• mapcom systems
• j sargaent reynolds community college
• apex systems
• general dynamics information technology
• vcu technology services
• us army
• information communication technology services
Experience Overview
11.2 Years
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Experience
marketplace and medicare customer service representative and tier 2 marketplace representative
general dynamics information technology | united states
2014 - 2016
Skills
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auditing documentation
avaya
avaya technologies
cabling
call center
call centers
ccnp
cisco
cisco call manager
cisco technologies
collaborative problem solving
construction estimating
contact centers
customer service
data analysis
data center
english
geographic information systems
gis systems
html
ip
ip communicator
lan wan
leadership
management
microsoft excel
microsoft office
microsoft word
outlook
patience
pbx
photoshop
powerpoint
project coordination
public speaking
research
resilience
routers
routing
security clearance
servers
social media
social networking
software installation
statistical data analysis
strategic planning
switches
teaching
Technical Support
telecommunications
telephony
troubleshooting
uccx
unified communications
visio
voice mail
voip
wan
windows
Contact Details
Email (Verified)
matXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXXXXEducation
virginia commonwealth university
2013 - 2017
thomas jefferson high school
2004 - 2008
northern virginia community college
1986 - 1989
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