About

Maya Nikolova is an experienced Italian Casino VIP Manager at William Hill Services Bulgaria with over 13 years of experience in providing high-quality customer services in the online gaming industry. She is an expert in key clients management and proficient in Italian and Bulgarian languages, with fluency in English. Maya's current role at William Hill Services Bulgaria involves delivering high-quality customer service, developing marketing strategies, creating promotional campaigns, and tailor-made offers for VIP clients while monitoring their performance. She keeps records of stats and KPIs, analyzes activity and preference data to target the right customers, and provides reports and insights on market performance. Maya works closely with various departments to secure smooth processes and avoid customer friction. Maya's past experiences include working as a VIP Clients Manager for the Italian market at CSMS and as a Personal Interpreter of Bulgarian actor Djoko Rossich in an Italian motion picture production at M. Cinematografica SRL. Maya holds a degree in Italian Philology from Sofia University St. Kliment Ohridski and a degree in Italian and Russian languages from 8th Language High School A. S. Pushkin, Varna. She is currently pursuing a course in Digital Marketing from SoftUni Digital. Maya has a strong tech stack that includes SQL, Snowflake, Python, ETL, Pandas, AWS, Spark, Apache Hive, Big Data, Data Engineering, Hadoop, QA, Designer, MySQL, and Software Engineering. With 18.71 years of relevant experience, Maya is detail-oriented, focused on problem-solving, and enthusiastic about learning new skills.