About

Mayank Agrawal is a Product Leader with over 16 years of relevant experience in the field of product management. Currently, he is working with ServiceNow as a Senior Principal Product Manager. He is responsible for managing a portfolio of customer experience products, including Customer Communities and Customer Support Portals for B2B and B2C organizations. Mayank is also mentoring other Product Managers within the team. Before joining ServiceNow, Mayank worked with Amazon as a Senior Product Manager. During his tenure, he drove the global product strategy and roadmap for Seller experience on both desktop and mobile. He introduced several fraud prevention features, saving cost and impacting several hundred thousand sellers. Mayank also launched gamified and guided solutions for feature adoption among sellers. He conducted seller studies through one-to-one interviews, focus groups, and customer surveys. Mayank analyzed and introduced extensive web analytics for user study and performance tracking. Mayank holds a Full-Time MBA degree from the Indian Institute of Management, Calcutta, and a Bachelor of Technology degree in Computer Science from Motilal Nehru National Institute of Technology. He also completed his schooling from Delhi Public School, NTPC Vidyut Nagar. Mayank's tech stack includes product management, mobile, and web. He is an experienced professional with a proven track record of delivering successful products that meet customer needs. Mayank is a strategic thinker and an excellent communicator, with the ability to lead cross-functional teams and work collaboratively with stakeholders.