About

Mayank Jha is an experienced Senior Technical Support Engineer with a demonstrated history of working in the information technology and services industry. With over 6.86 years of relevant experience, Mayank is skilled in HTML, CSS, and JavaScript. Currently working at Wingify as a Senior Technical Support Engineer, Mayank is responsible for coaching, mentoring, and developing newly onboarded members. He researches, diagnoses, troubleshoots, and identifies solutions to resolve customer issues. Mayank also follows up regularly and proactively with customers with recommendations, workarounds, updates, and action plans. He logs software defects using a bug tracking system and works closely with software developers to analyze the defects and track them to resolution. Mayank creates internal or external knowledge base articles and works with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies. Mayank has previously worked at Wingify as a Technical Support Engineer for VWO, an A/B testing tool primarily for web testing. In this high-profile customer-facing role, he provided solutions to issues faced by customers with the product and helped them work through technical difficulties. Mayank researched, diagnosed, troubleshooted, and identified solutions to resolve customer issues. He also followed up regularly and proactively with customers with recommendations, workarounds, updates, and action plans. Mayank logged software defects using a bug tracking system and worked closely with the software developers to analyze the defects and track them to resolution. He created internal or external knowledge base articles and worked with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies. Prior to his role at Wingify, Mayank worked at TCS as a System Engineer. He worked in the Banking and Finances domain for one of the leading banks in the US, where he managed installation and deployment projects and provided support to the development team. Mayank reviewed and analyzed documents required for code deployment, handled scripting tasks for debugging and automation using Unix, and communicated effectively with the other teams and onshore team regarding requirements. Mayank holds a Bachelor of Technology (BTech) degree in Applied Electronics and Instrumentation from Heritage Institute of Technology. He is skilled in Research Scientist, product management, test, JavaScript, and web technologies.