About

Meghna Ghosh is a seasoned professional with over 8 years of experience in Sales Operations, Operations Management, Business Development, Business Communication, Corporate Communication, Project Management, and Stakeholder Management. She holds an MBA in IT/Marketing and possesses strong leadership abilities, outstanding communication, and interpersonal skills. Meghna has a proven track record of establishing and maintaining effective working relationships with team members, vendors, and both internal and external business clients. Currently, Meghna is working as a Program Delivery Manager at Dozee, where she is responsible for end-to-end execution management of program initiatives. She has set up and streamlined processes for scalability and smooth execution of both retail and B2B operations. Meghna coordinates with different teams within the organization and end consumers to ensure success in delivery. She maintains daily MIS for tracking and reports them to management. She also conducts quarterly reviews of existing processes to plug gaps and helps in implementing CRM/ticketing/IVR systems and automation tools if any. Meghna has also hired customer success executives and trained them for excellence in processes. Previously, Meghna has worked with Great Learning as a Manager-Sales Operations, where she was responsible for process setting, process improvement, customer success, quality control, and team management. She has also worked with Knowledgehut as a Business Development Manager, where she was responsible for customer acquisition, product marketing, branding, and client relationships. Meghna has completed her PGPM from GLIM in 2015 and her B.Tech in Electronics and Communication from Sikkim Manipal University of Health, Medical, and Technological Sciences in 2011. She has also completed her CBSE-XII in Physics, Chemistry, Mathematics, and Science from St. Joseph's School, NTPC, Kahalgaon, and Chiranjiv Bharati School, Palam Vihar, Gurgaon, respectively. Meghna has a total of 9.86 years of relevant experience and possesses expertise in materializing theoretical plans by envisioning risks, roadblocks, and issues. She is a valuable asset to any organization that values strong leadership, excellent team management skills, and effective communication.