About

Menaka Lekshmiganthan is a senior technical writer and consultant with 11 years of experience in technical writing. She has a unique blend of technical cognition derived from her engineering education and language acumen. Currently, Menaka is working as a Technical Writer Lead for Developer Documentation at Freshworks. Menaka has a keen interest in understanding and pursuing the latest trends in technical writing, such as Chatbots related conversational writing style, Information Architecture for Artificial Intelligence, and more. She has worked with various companies in the past, including AllSight and JDA Software, where she has delivered high-quality documentation for complex software products. At AllSight, Menaka worked on the Customer Intelligence Management system documentation project. Her responsibilities included developing and testing an Implementation guide, documenting REST-services based APIs, defining documentation standards, and master templates for the standard documentation set. She also participated in weekly status calls and worked closely with senior management to streamline the documentation development and review process. At JDA Software, Menaka worked as a Technical Writer Specialist for the Supply Planning Product documentation project. Her primary responsibilities included participating in all release planning, sprint planning, and retrospection phases of product development, gathering information through product demos, use case discussions, interaction with development and quality analysis team, and developing quality content that meets documentation standards and reduces localization costs. She also mentored junior writers and new recruits and collaborated with other teams such as the educational content development team. Menaka holds a Bachelor of Technology (B.Tech.) degree in Information Technology from the University of Madras and a CELTA (Certificate in Teaching English to Speakers of Other Languages) from the University of Cambridge. She has relevant experience of 14.79 years and is proficient in various tools and documentation standards such as Microsoft Word, Adobe Acrobat Professional, Microsoft Visio, JDA Style Guide, and more.