About

Mithun Bellimagga Prathap is a seasoned SFA/D2C/CX/EX professional with a passion for improving sales, CX, and CSAT for customer-facing teams. Currently serving as the Lead Solutions Engineer - Partnerships at Freshworks, Mithun has nearly a decade of experience in the SAAS industry. Mithun's expertise lies in post-sales solutioning for tier-1 insurance brands in India, including solutions workshops, BRD development and sign-offs, and change requests. He has also been instrumental in putting Vtiger in the enterprise customers space, acquiring important enterprise clients across manufacturing, edtech, and facility services. Mithun's efforts have led to a 7X increase in customer acquisition growth and a 5X increase in employee growth. In addition to his professional pursuits, Mithun is an avid coffee brewer, enjoys morning walks, and practices meditation. He holds a Bachelor of Engineering in Electrical and Electronics Engineering from PES, with a graduation year of 2011. With almost a decade of relevant experience, Mithun is a valuable asset to any team looking to improve their sales, CX, and CSAT. His passion for SAAS products and customer-facing teams, combined with his technical expertise, make him an ideal candidate for any role in this field.