About

Mohammad Khalid Faisal is a Senior Machine Learning Data Specialist at Amazon Development Centre (India) Private Limited. With over 4 years of experience, he has worked in various roles such as Data Learning, Data Management, Production Process, Data Analysis, creating reports, Quality Analysis, connecting with TM and OM, weekly hurdles, and real-time monitoring. He has also spent a year in customer support, catering to clients mostly from the USA and UK with a revenue impact of USD 70K+. At Amazon, he manages the operations floor on a day-to-day basis, covering 60+ data associates. He builds weekly status reports for the metrics databases and tracks metrics around quality, productivity, and utilization. He ensures productivity is maximized through supervision, analysis, and feedback for transcriber performance data on a periodic basis. He identifies and helps implement process-related improvements by doing root cause analysis and deep dive techniques. He maintains constant communication through weekly Huddles, Calibration, and provides feedback to the data associates. Before joining Amazon, he worked as a Machine Learning Data Associate, where he labeled process critical data for supervised Machine Learning in Alexa AI. He also created and maintained multiple spreadsheets to track shrinkage and performance metrics. He was awarded Superstar Employee three times and other curricular rewards. He has also worked as a Customer Support Executive at Omics International Conference, where he consulted with professors, doctors, scientists, and other eminent personalities around the globe to invite them through international calls and mails for the conferences. He monitored and adapted necessary deeds as needed as per the accomplices list in diurnal basis by using resources such as MS Excel. He earned a revenue of 3.75 Lacs by exceeding the required target and was awarded as the employee of the month. Mohammad Khalid Faisal holds a Bachelor of Engineering in Mechanical Engineering from Dr. Babasaheb Ambedkar Marathwada University, Aurangabad. He has a demonstrated experience in ML, AI, and SQL. With a relevant experience of 5.53 years, he is a passionate individual who is always ready to take on new challenges and learn new things.