About

Mohini Saraf is a Product Development Analyst with over 4 years of experience in Software Development, Project Management, and Business Analysis in FinTech, Payments, Fraud & Disputes, and Healthcare. She holds a Bachelor of Engineering degree in Electronics and Telecommunications from the University of Mumbai. Currently, she is working as an Analyst - Product Development at American Express, where she is leading the migration from a 3rd party communications platform to an in-house Amex product supporting email, SMS, and Push communications. She is also responsible for analyzing the new communication platform's features and refinements along with engineering and design teams. Mohini is supporting process improvement, product training, and knowledge transfer for a team of 10+ members. Previously, Mohini worked as a Business Analyst at Radix Health, where she was responsible for the implementation of a range of Radix Products for 5+ US-Based Clinics to set up appointment scheduling and access. She also assisted in design, requirement analysis, and regression testing as per Clinic-specific stipulations. Additionally, she analyzed client tickets and JIRAs and assisted on product improvement for Radix Connect platform - responsible for communications between clinic and patients. Mohini supported 10+ clients post-Go Live to mitigate application/product-configuration issues and change requests. Before Radix Health, Mohini worked as a Software Engineer at L&T, where she was part of the Anti-Fraud & Disputes Team. She developed and maintained Acquirer side Disputes Handling applications and performed Root Cause Analysis of application issues. She reduced the incident backlog by 90% using Agile (Kanban) and SaFe Methodologies. Mohini enhanced existing features by enforcing real-time transaction data flow using APIs to Credit Card Networks like VISA and MasterCard by improving speed & efficiency by 40%. She was awarded the Larsen & Toubro Pat-On-Back Award for her extraordinary contribution to work. Mohini is enthusiastic to learn about Product Management, User and Customer Experience with emphasis on data neutrality. Her TechStack includes AWS, Software Engineer, product manager, ECS, test, infra, Java, Docker, Spring.