About

Monalisa Saha is a Principal Consultant at Genpact Headstrong Capital Markets with over 16 years of hands-on experience in information technology lead (Software Engineering). She has a proven track record of managing delivery of large scale systems in a variety of areas such as CRM, Insurance, and Supply chain solutions. Monalisa has 9 plus years of experience in Salesforce development support and IBM DataStage, and overall 7 years of experience in Mainframe software development. Monalisa has thorough knowledge of complete software development phases from inception through completion of production deployment and maintenance/support. She has experience in architecting and design/development of applications in traditional software delivery model as well as SaaS model. She has successfully handled different project Risks (Technical, Organizational and external) and has strong experience in planning, organizing, and managing resources to successfully complete project goals and objectives while honoring predetermined constraints. Monalisa has good exposure to technical document specification preparation using software/functional requirement specification document. She has rich exposure in project coordination activities entailing Planning, Scheduling, as well as application maintenance & enhancement, project progress monitoring, regular reporting to various stakeholders, and delivery as per quality, time, and budgetary norms. She also has exposure in Agile Scrum methodologies and is Veeva CRM and Veeva Vault admin certified. Currently, Monalisa is the delivery lead for the Veeva projects at Genpact. Her responsibilities include managing the high performing technical team who are catering to the production support and enhancement areas of the project, owning the E2E delivery of the Veeva project teams, working with the clients to gather business requirements, identifying the area which can be automated and presenting the idea to the clients, demonstrating up-to-date expertise in Veeva CRM and Salesforce, and working with senior leadership to provide governance in the projects wrt to defining the SLA, backlogs benchmarks, resource planning for new projects, ensuring that the day-to-day delivery adheres to the service compliance, managing change control processes, tracking and reporting on project milestones, managing the quality and timelines of deliverables, monitoring the performance against quality goals, and implementing corrective actions as needed. In the past, Monalisa has worked with PPD as a Senior Optimization Specialist, providing production support and enhancement for RIMS using Veeva Vault. She has also worked with Accenture as a Development Team Lead, responsible for 4 critical applications in CRM domain from February