About

Mriganka Datta is a highly experienced Senior IT Operations Lead at Uber, with over 13 years of relevant experience in the field. Currently, he is responsible for managing IT operations in the APAC region, and is the go-to person for solving difficult issues. He is also the escalation point for Service Desk Level 1 and 2, with the highest level access to key systems. Mriganka is known for accurately managing crisis escalation and activating/escalating to other support teams as appropriate. He provides prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Slack, laptops, mobile phones, printers, network, cellular service, etc. He also provides direct feedback on issues impacting Uber Employees to IT Engineering leadership. Mriganka is a great communicator and works with teams to solve big internal and external problems. He keeps the Service Desk team hyper aware of products, projects, and issues that may impact them. His communication skills and customer service skills are impeccable. In his past roles, Mriganka has worked as the Regional IT Operations Manager at Uber APAC and as the IT Tech Lead at Milestone Technologies. In these roles, he has been responsible for coordinating, prioritizing, and maintaining optimal service execution. He has also provided hands-on guidance, support, inspiration and solutions to Service Desk to ensure team is delivering a white glove customer experience. Mriganka has a B.Tech degree in IT from the Siliguri Institute of Technology. He is highly skilled in mobile technology and has worked as a Senior Software Engineer in the past. Mriganka is a great addition to any team, and his experience and skills make him an asset to any organization.