About

Mruga Shastri is a Consultant at Deloitte Digital with over 8 years of relevant experience in the design and delivery of CRM systems for better consumer experience and engagement. He has a good understanding of Healthcare, Consumer Products, and Finance sectors. Mruga's expertise lies in Salesforce.com development and he has extensive experience building dynamic portals/communities, which are one-stop-shop solutions for end-users. Mruga has been a contributor to practice building as a Salesforce trainer and mentor for new joiners. He has worked with the Customer Solutions capability at Deloitte Consulting as an Engineering Intern. During his internship, he was trained on two cloud-based technologies – BigMachine.com (now Oracle CPQ) and Salesforce.com. Mruga's project experience involves optimization and redesign of the system for improved response times and better software architecture. He also served as a SPOC for his university at Deloitte, working with the HR team in making the internship a success. Mruga holds a Bachelor's degree in Information and Communication Technology from da-iict and a High School/Secondary Diplomas and Certificates from v. d. desai (wadiwala) high school. His tech stack includes Salesforce. Overall, Mruga is a skilled Consultant with a demonstrated history of working on CRM systems for better consumer experience and engagement. He has a strong background in Salesforce.com development and has contributed to practice building as a Salesforce trainer and mentor. His education background and relevant experience make him a valuable asset to Deloitte Digital.