About

Mukund K. is a Technical Management Professional at British Telecom Global Services India Limited, with over 8 years of experience in the computer and Network Voice (VoIP) industry. He is an expert in Cisco UC, MS Teams, Azure Cloud, and holds CCNP Collaboration certification. Mukund has a Master's degree in Computer Science from Anna University and a Bachelor's degree in Computer Science from Pondicherry University. Mukund's expertise lies in Cisco Collaboration Voice/VoIP Engineering. He has in-depth knowledge of CUCM, Cisco IPT, Voice Gateways (SIP, H.323, MGCP), CUC, IM&P, CER, Expressway C and E. He is capable of delivering and supporting end-to-end requirements from implementation to administration. Currently, he is working as a Cisco Technical Consulting Engineer and providing support to APAC/EMEA and US region clients. Mukund is an experienced Incident Management Specialist with a demonstrated history of working in the computer and Network Voice (VoIP) industry. Despite facing challenges due to his speech deficiency, he persevered and proved himself to be one of the top performers in his organization. He is a consistent achiever and a reliable colleague. In his current role as a Senior Service Reliability Engineer at BT, Mukund is responsible for Network Voice & VoIP - Cisco Cloud Collaboration & Managed Services UC. He has experience with CMSP, Citrix, ITIL, CCNP, ServiceNow, Solarwinds, and RedSky. In the past, he has worked as a Cisco Network Engineer at Cisco and as a Major Incident Management Specialist at HCL. Mukund is proficient in SRE, Azure, and Mobile technology stacks. He is now seeking opportunities for career growth and is open to discussing opportunities. If you want to learn more about his professional and determined work ethic, you can reach out to him through his mobile number: +91-994.035.8900; or email address: mukund.cisco.contractor@gmail.com.