About

N Asad is an experienced L2/L3 Technical Analyst with over 4 years of experience in the Telecom sector, particularly in the BSS domain (Prepaid Billing). He is skilled in Operations and Technical Support, Impact Analysis and Solution Design, Solution Delivery, Testing of Prepaid Service Features, Managed Services Support, Installation and Deployment, Release Deployments, Problem and Change Management, Implementation and Testing, User Migration, and Integration of Components. N Asad has worked on Ericsson-Telcordia IN CvAS/BCS for Telenet-BASE Group in Belgium, ensuring zero downtime and high availability environments. He is proficient in Agile methodology, Eclipse, JIRA, Confluence, and SharePoint. He has experience in Release Deployments and Change Management on Production systems. Additionally, N Asad has extensive experience in IVR AVAYA Applications, providing support for Telenet-BASE IVR. He is skilled in the Configuration and Deployment of Prepaid and Postpaid Tariff in Real-Time Charging Systems, Unix Operations, Unix Shell and Perl Scripting, and has a good understanding of Java, Python, HTML, and XML. He has worked with e-Voucher Database, Exceed XTerm, Oracle Database 11g Enterprise, TimesTen Database, and IBM AIX - IBM Storage Manager. He is also able to write effective Bash/Korn Shell and Perl scripts to automate procedures and workflows. N Asad has experience in providing L2/L3 support, Service Level Agreement (SLA), and Ticketing Tools such as Expert Desk and Salesforce Remedyforce. He has also worked as a single point of contact on-site in Belgium. N Asad has a Bachelor's degree in Computer Science and Engineering from Anna University and has completed his Higher Secondary education from Gill Adarsh Matriculation Higher Secondary School. He completed his High School education from The Hindu Senior Secondary School. Currently working as a Software Engineer at Tech Mahindra, N Asad has relevant experience of 7.03 years. He is skilled in Software Engineering, Testing, Integration, Salesforce, Python, and Java. N Asad is a rapid self-starter, a quick learner, and has the ability to integrate into a multi-cultural environment.