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Investigated suspicious activities, gameplay, and behaviors that posed potential risks to the company.

Proactively detected and prevented fraud, including activities such as multiple IDs, money laundering, and collusion, which violated the company's Terms of Service.

Ensured adherence to applicable norms and maintained effective communication with players, aligning with the overall risk management strategy.

Analyzed the behavior of new and existing users, identifying emerging patterns for early risk detection.

Maintained a fair playing environment by implementing and executing risk management systems and processes.

Upheld strict confidentiality and data security standards.

Led a high-performing team of 20-25 associates, providing mentorship, guidance, and performance evaluations to drive productivity and foster professional growth.

Boosted operational efficiencies, resulting in a 14% reduction in daily customer complaints and a 16% increase in customer satisfaction.

Reduced fraudulent transactions by 45% and improved the accuracy of investigations by 60%, resulting in an improved user experience.

Reduced fraud rate by 20% while simultaneously increasing customer satisfaction rating by 30%.

Reduced fraud incidence rate by 59%, resulting in a 20% increase in revenue.

500 Global

Bay Partners

Woodgen

Velo Partners

Uncorrelated Ventures

Junglee is an online platform for customers to find and compare products for purchase. It was acquired by Amazon in 1998. It is now a service by Amazon designed helping anyone buy and sell anything online. It is an online marketplace which enables customers to buy new and used products from all types of sellers including individuals, home-entr

Demonstrated expertise in SaaS products, specializing in seamless onboarding and integration of new clients into Unicommerce.

Collaborated with cross-functional teams including technology, product, and operations to deliver customized solutions that precisely met client requirements.

Assisted clients with marketplace integration, facilitating smooth integration with external platforms to maximize reach and sales opportunities.

Utilized technical debugging skills and tools to identify and resolve issues, effectively improving internal operations team efficiency.

Managed various warehouse tasks, including product upload, catalogue mapping/listing, order management, inventory management, purchase management, vendor management, and shipping provider management.

Maintained a keen eye for detail, ensuring accuracy in product information, prices, and availability across marketplaces.

Leveraged strong project management and communication skills to coordinate with internal teams, ensuring seamless execution of tasks and timely resolution of issues.

SoftBank

Tiger Global Management

Nexus Venture Partners

Kunal Bahl

Rohit Bansal

Ruchir Jain

Bharat Venishetti

Titan Capital

SB Investment Holdings

Provider of cloud-based e-commerce fulfillment solutions for businesses. The company offers end-to-end fulfillment solutions, including procurement, multi-vendor management, inventory, multi-channel solution, reporting, warehouses, drop shipments, inventory, and returns. It can be managed and automated with the uni-commerce platform. The solution can be pre-integrated with marketplaces, couriers or shipping companies, accounting software, and more. It also offers direct-to-consumer selling for brands. The company offers solutions with a subscription-based policy.

Provider of cloud-based e-commerce fulfillment solutions for businesses

Provided exceptional customer service as a brand representative, welcoming and assisting customers in exploring Lenskart's products and brand offerings.

Established and nurtured long-term customer relationships by consistently going above and beyond to engage with customers and exceed their expectations.

Demonstrated a deep understanding of customer requirements, actively listening to their needs, addressing doubts, and sharing relevant information to guide their purchase decisions. 

Conducted thorough research and analysis to present customers with tailored solutions and alternatives, enhancing their overall shopping experience.

Achieved and consistently exceeded weekly and monthly revenue goals by maintaining a highly target-oriented approach and effectively leveraging sales strategies.

Collaborated closely with cross-functional leaders in various departments to develop and execute impactful sales strategies, identifying areas for improvement, and implementing effective solutions.

Actively contributed to the continuous improvement of processes, ensuring seamless operations and optimal customer satisfaction.

Infinity Partners

Defati Investment Holding

Dove Investment

ChrysCapital

Abu Dhabi Investment Authority

Chiratae Ventures

DSP Mutual Fund

Axis Growth

Axis Mutual Fund

Aditya Birla Capital

Epiq Capital Advisors

Avendus

Temasek

Ravi Modi Family Trust

Eclk Innovations

Alpha Wave Investors

Bay Capital Holdings

Falcon Edge Capital

Alpha Wave Global

Bay Capital

Technology Venture Partners

TR Capital

SoftBank Vision Fund

Kedaara

Steadview

Premji Invest

Kris Gopalakrishnan

Schroders Capital

Pratithi Investments

Senapathy Gopalakrishnan

Ratan N Tata

Ronnie Screwvala

Unilazer Ventures

Rahul Garg

SR Parthasarathy

Kollengode Ramanathan Lakshminarayana

Rajesh Ramaiah

Bijou Kurien

Prem Gupta

ABG Capital

Central Park Group

Northleaf

Sofina

Birdseye View

SMK Ventures

Trayi

VRIDDHI VENTURES

Kariba Holdings

Online retailer offering eyewear for men, women, and kids. Sunglasses, contact lenses, computer glasses, and other items are featured in the product catalog. Additionally, it offers services for at-home eye exams and frame trials. Users can virtually test out the glasses on the app as well.

Internet first brand offering eyewear for men, women and kids

Senior Executive

Nafeesh K.