About

Naina B. is a Technical Support Engineer Level 2 at VMware, where she works with the Premier business team to isolate, diagnose, reproduce, and fix technical issues related to VMware Workspace One UEM. With 4.35 years of relevant experience, Naina possesses strong customer service and technical problem-solving skills, making her an asset to the team. Naina is a motivated self-starter and self-learner, always ready to embrace new challenges. Her experience at Concentrix as a Senior Advisor I, Technical Support, where she handled customer queries related to Central administration, search administration, my sites, authentication, authorization, permission management, upgrade and migration, and farm management, has contributed to her growth within the organization. She was shifted to the Premier business team from the Professional business team within a year due to her remarkable performance. Prior to Concentrix, Naina worked as a Technical Executive at ns3techsolutions private limited, where she handled inbound/outbound calls for sales pitching for Cisco and other networking vendors' hardware and software products. Naina holds a Master of Computer Applications degree from Guru Nanak Dev University, which she completed in 2017. Her expertise lies in the Search tech stack, making her a valuable asset to the VMware team. With her strong technical skills, customer-centric approach, and passion for learning, Naina is a valuable member of the VMware team.