About

Nakul Dhawan is a highly experienced Lead Analyst with over 10 years of experience in the management consulting industry. He is skilled in Python, R, Tableau, Alteryx, SPSS, Microsoft Excel, VBA, SQL, Machine Learning, Analytical Skills, and Data Analysis. Currently, he is working as a Sr. Analytics Manager at Hike, where he is responsible for leading the analytics team and generating insights to optimize customers' product journeys using hypothesis-based AB testing. Prior to Hike, Nakul worked as a Sr. Lead Product Analyst at Airtel, where he led a team of 8 members for surveillance, financial services, and IQ cloud platform. He defined all the key metrics, generated insights, instrumented the product (app/website) to capture clicks and impressions for each customer, and optimized customers' product journeys. He created frameworks to review, monitor, and improve these metrics and reviewed weekly with the Chief Product Officer. Nakul also led a business intelligence team across all products, streamlining the process of understanding business report requirements to produce high-quality and standardized tableau dashboards. He introduced ETL tools like KNIME Analytics Platform to the product analytics team internally for quicker turnaround time to delivery to the business stakeholders. Before Airtel, Nakul worked as a Lead Analyst at Boston Consulting Group (BCG), where he worked on various projects in the US, Denmark, India, and the Middle East. His work at BCG included creating an impact of $75M for a retail apparel client, refurbishing the network expansion strategy for the client into new markets, and assessing the performance of existing stores. He also created a state-of-the-art omni-channel crediting model to increase penetration of customers using the omni-channels in scenarios where retail doesn't suffice the customers' requirements. Nakul also worked with one of the leading telecom giants in India, optimizing their site footprint, cutting unnecessary costs without hampering the customer experience and coverage across the country taking into consideration constraints like network cost, site technology, customer traffic load, etc. Nakul holds a B.Tech. in Information Technology from Manav Rachna University. He is also a trainer in Tableau, Alteryx, and Excel VBA. His tech stack includes SQL, Blockchain, NFT, Mobile, Web3, Python, ML, test, product manager, and ETL. Nakul is a strong analytics professional with excellent analytical skills and data analysis