About

Nalin Singla is an accomplished professional with a strong background in product management for AI-based tools and management consulting for tech solutions. He is currently pursuing his MBA with a focus on Artificial Intelligence from Kellogg School of Management. Nalin graduated from Indian Institute of Technology, Delhi in 2017 and has since worked for 3.5 years in management consulting, where he worked on numerous go-to-market strategy, digital transformation, and data analytics projects for clients in the technology, payments, and BFSI industries. Nalin has also worked as a product manager for an AI-based debt collections product, where he managed a cross-functional team of eight members, including developers and data scientists, to launch EXL's first digital product. He achieved a 4% improvement in collected amount and recorded 2X higher engagement and 50% reduction in manual calling, leading to $0.3M savings by developing a reinforcement-learning engine for A/B testing to optimize communication frequency, time, and content. He also analyzed customer queries to identify customer journey pain points, redesigned self-service portal UI/UX to improve customer experience, and implemented a chatbot feature, reducing customer requests by 50%. Nalin has worked as a consultant for Kepler Cannon, where he formulated a go-to-market strategy for a $2B commercial data aggregator in emerging Asian markets, evaluated 20+ products, and 100K+ potential clients, identifying initiatives worth ~$100M in the next three years. He conducted 50+ user interviews to identify psychographic-based customer segments and deployed neural networks to revamp marketing strategy for a $1T pension fund, leading to 2X higher cross-sell. He also developed a growth strategy for a $20B payment card provider in Latin America, prioritizing initiatives in $4T payments market using an effort-impact matrix, identifying opportunities worth $1B to achieve 14% YoY growth. Nalin's education history includes a Bachelor and Master of Technology from Indian Institute of Technology, Delhi, and he is currently pursuing a Master of Business Administration with a focus on AI/ML from Northwestern University. He possesses expertise in product management, AI, ML, test, UI, and neural networks, with a relevant experience of 4.77 years.