About

Namit Jain is a seasoned business strategy and operations leader with over 11 years of experience in online marketplaces, on-demand logistics, and consumer products. He is currently the Head of Strategy & Ops at Uber, leading the Uber Direct post-merger with Postmates. In this role, he is responsible for enabling on-demand deliveries for merchants across the US and Canada. Namit has a hands-on approach to problem-solving and loves challenges. He has a track record of achieving results in high-pressure and ambiguous environments. He has extensive experience in leading strategic initiatives, managing P&L, and building scalable processes. He is also skilled in engaging and getting buy-in from executive leadership. Before joining Uber, Namit was the Senior Manager of Biz Strategy & Ops at Postmates, where he led the growth strategy, new vertical expansions, and operations for the Delivery as a Service (DaaS) business. He managed P&L for the business and defined pricing and fleet payout strategy to improve gross margins. He was also the GM for Alcohol & Pharmacy delivery, leading the launch and business case for unlocking pharmacy. Under his leadership, the business scaled 4x YoY by building scalable processes across product ops, launch & on-boarding, customer support & financial ops. Namit has also held the position of Manager of Biz Strategy & Ops at Postmates, where he led the cross-functional team to build the Live Order Support product and operations function. He scaled the initiative and team to 70+ associates in 6 months. He improved fulfillment rates by 20% by identifying opportunities and working closely with customer support & product stakeholders. He also reduced customer support costs by 30% ($0.xx/ delivery) by sharing refund costs with partners. Namit holds an MBA from India's Ivy League Institute, the Indian Institute of Management. He also has a Bachelor's degree in Computer Science from Dhirubhai Ambani Institute of Information and Communication Technology and completed his HSC in Science from Atomic Energy Central School. Overall, Namit Jain is a curious soul with excellent interpersonal skills and a passion for driving results. He is an asset to any organization he works with and has a proven track record of success in the online marketplace and logistics industry.