About

Naresh K is a highly experienced Customer Success, Professional Services, and Program Management professional with over 7 years of experience in delivering measurable outcomes to clients through products and services. He has a deep understanding of the tech, pharma, hospitality, telecom, insurance, and retail industries. Naresh's expertise includes Sales Readiness, Enablement, CS Operations, Change Management, Selling, Public Speaking, Online/Offline Training, Survey, Building Teams, and Coaching. Currently, as the Manager of Customer Success (Global) at Mindtickle, Naresh leads a team of Enterprise Customer Success Managers managing global clients. He is heavily involved with cross-functional teams to help with the company's strategic growth by aligning processes. His programs involve CS Onboarding, CS Playbook, CS Enablement, CS Tool Implementation, CS Process, team events like QBRs, marketing activities, client training workshops and webinars, collaboration with sales, services, ops, and other teams to smoothen roles and responsibilities, client reference and marketing, renewal playbook, book clubs, and more. Prior to his current role, Naresh held various positions at Mindtickle, including Team Lead of Customer Success (Global) and Enterprise Customer Success Manager (Global). In these roles, he managed high ARR enterprise organizations, led a team of Customer Success Managers with a focus on ROI, helped global enterprise organizations achieve sales enablement goals, and worked closely with CXOs, VP, Sales Heads, HR, L&D Heads to strategize and achieve goals. Naresh holds a Bachelor of Engineering degree in Information Technology from Maharashtra Institute of Technology. With 12.10 years of relevant experience, Naresh is a highly skilled professional who is obsessed with delivering measurable outcomes to clients through products and services.