About

Naveen Goud is an accomplished Customer Service Operations Manager and 3D Design Manager with more than 12 years of experience in the internet industry. He is currently working at Amazon as a 3D Manager (Design), where he is responsible for managing a team of 3D Jr. Artists, 3D Artists, and Team Leads. Naveen is a skilled professional in Operations Management, Customer Satisfaction, Performance Management, Project Management, Lean Six Sigma, Design, Microsoft Excel, and Customer Experience. At Amazon, Naveen is responsible for driving process improvements and motivating team members to meet extremely deadline-driven environments. He is also responsible for operational metrics, appraising performance, rewarding and disciplining employees, resolving problems, process optimization and implementation of projects, supporting growth and development of the team in terms of Business, Operations, and Technical acumen. Naveen's core responsibilities include engaging and coordinating with global teams, ensuring high-quality standards for interviewing and hiring employees, executing specific people programs on coaching and development and team engagement, and building a robust team of creative and technical talent. In his previous role at Amazon, Naveen served as an Operations Team Manager, where he managed 100+ employees and 3 team leads, handled live operations, took decisions on the spot, and acted on them instantly. He also managed job assignments on a day-to-day basis, monitored performance on job or queue adherence, volume, and quality, and managed employee roster and workforce planning. Naveen collaborated with managers to define priorities and operational goals according to Amazon demand requirements, supported hiring and training of new Associates, and ramped the team to 200+ associates. He also presented weekly, monthly, quarterly, and yearly business reviews, wrote promo documents, and showed growth path to the team members. Naveen holds a Bachelor's degree in Computer Science from Osmania University and a Bachelor's degree in Electronics from Vidya Vihar. He is a strong program and project management professional with a demonstrated history of working in the internet industry. Naveen is passionate about driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve process excellence. He is also skilled in managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.