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Naveen Kumar
Head of Customer Support at Bureau | Ex - MoEngage Inc. | Ex - FourKites | Ex - Movate
Education
• anna university chennai
• university of madras
Companies
• bureau
• moengage
• fourkites
• css corp
Experience
9.3 Years
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Experience
Senior Product Support Specialist & Solutions Advisor
fourkites | Chennai, Tamil Nadu, India
2018 - 2019
Skills
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Account Management
Analytical Skills
Automation
Building World Class Teams
Business Strategy
Business-to-Business (B2B)
Client Relations
Coaching
Communication
Consulting
Continuous Improvement
Critical Thinking
Cross-functional Collaborations
Customer Experience
Customer Interaction
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
customer satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Design
Escalations Management
Global Cross-Functional Team Leadership
Hiring
HTML
ITIL
JavaScript
Jira
Key Performance Indicators
Leadership
Mentoring
Mentoring New Hires
Microsoft Office
MySQL
operations
Operations Management
Oracle Database
People Management
Performance Appraisal
Performance Metrics
PostgreSQL
Problem Solving
Problem solving
Process Automation
Product Development
Product Knowledge
Product Support
Production Support
Program Management
Python
quality assurance (QA)
Quality Control
Resource Allocation
Resource Planning
SaaS
Sales
Server Monitoring
Software Testing
Strategic Initiatives
Strategic Planning
strategy
Team Effectiveness
Team Performance
Technical Proficiency
Technical Services
Technical Support
Time Management
Vision
Voice of the Customer
Contact Details
Email (Verified)
navXXXXXXXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX14Education
anna university chennai
Master of Computer Applications (MCA)
2011 - 2014
university of madras
BCA
2008 - 2011
Frequently asked questions
What company does Naveen Kumar work for?
Naveen Kumar works for bureau
What is Naveen Kumar role in his workplace?
Naveen Kumar's role in his workplace is Manager - Customer Support
What is Naveen Kumar's tenure in his workplace?
Naveen Kumar's tenure in his workplace is 0.59 years
What is Naveen Kumar's total experience?
Naveen Kumar's total experience is 9.25 years
What is Naveen Kumar's LinkedIn profile?
What is Naveen Kumar's email address?
What is Naveen Kumar's phone/WhatsApp number?
What schools did Naveen Kumar attend?
Naveen Kumar has attended anna university chennai, university of madras
What companies has Naveen Kumar worked with?
Naveen Kumar has worked with bureau, moengage, fourkites, fourkites, fourkites, css corp, css corp
What are some of Naveen Kumar's skills?
Naveen Kumar has skills in Account Management, Analytical Skills, Automation, Building World Class Teams, Business Strategy, Business-to-Business (B2B) and more.
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