About

Neha Jain is a highly experienced Regional Lead in Technical Solutions Engineering and Cloud Advanced Support at Google. With over 17 years of relevant experience, she is a specialist in virtualization and has a proven track record of delivering excellent support services to global clients. In her current role at Google, Neha leads a team of technical experts in providing advanced support to clients using cloud-based solutions. She is responsible for developing and implementing strategies that ensure the successful delivery of support services to clients. Her expertise in virtualization has enabled her to provide innovative solutions to clients, resulting in improved efficiency and productivity. Prior to joining Google, Neha worked at VMware, where she held several leadership positions. As Director of Global Support Services Management, Proactive Services, Emerging Products & SDK Support, she was responsible for overseeing global teams that delivered support services management, proactive support services, and emerging products support. She played a critical role in developing and implementing strategies that improved the quality of support services delivered to clients. Neha also served as Director of APAC Premier Services at VMware, where she managed the strategy, performance, and operations of the Premier Services organization for the APAC region. In this role, she worked closely with APAC Premier Services customers, executives, and internal VMware teams to ensure the successful delivery of the program. She was responsible for driving Premier Services program implementations and future improvements with other regional counterparts for Global Support Services. Neha's extensive experience in the field of virtualization and support services management has made her a valuable asset to the organizations she has worked with. She is a strategic thinker with excellent leadership skills and a passion for delivering exceptional customer service.