About

Nidhi Sambamurthy is an innovative and results-driven customer success professional with extensive experience in cultivating strategic relationships with clients to exceed goals and expectations. Currently serving as a Customer Success Manager at Eltropy, a company that enables financial institutions to digitally engage in a secure and compliant way via Text, Video, Audio, Secure Chat, and Social Messaging. In her role, Nidhi is responsible for ensuring that clients achieve their desired outcomes by providing exceptional customer service and support. Nidhi is highly regarded for her relationship approach with honesty, integrity, and dedication, which has earned her a reputation as a trusted advisor to her clients. Her ability to understand and anticipate customer needs has resulted in a high level of client satisfaction and retention. Prior to her current role, Nidhi served as a Customer Success Analyst at Eltropy, where she gained valuable experience in the financial services industry. She also worked as an Engineer Intern at Ashirwad Prints, where she was responsible for estimating the recycle efficiency of wastewater treatment plants and identifying methods to increase efficiency. Nidhi holds a Master's degree in Chemical Engineering from Birla Institute of Technology and Science, Pilani, and a Bachelor of Engineering in Chemical Engineering from Ramaiah Institute of Technology. Her education has equipped her with a strong foundation in engineering principles and problem-solving skills. With 2.02 years of relevant experience, Nidhi has proven herself to be a valuable asset to any organization. She is passionate about customer success and is committed to helping companies achieve their goals by providing exceptional customer service and support.