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Conducting user research with 22000+ employees based to evaluate the value of IT products and services 

Human Centered approach to analyse research results to develop service owners report and recommendation

Utilisation of Alteryx, Tableau and Amazon comprehend for data analysis, data visualisation and NLP verbatim analysis reports

Development of user management database to manage user participation in different research initiatives to avoid the research fatigue

Analysing research influence metrics such as generational study, role type study, new hire study, personas and regional study that might influence any research results

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.BCG Privacy Policy: https://www.bcg.com/about/privacy-policy.aspx

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Managing budget portfolio of USD $25M across Asia Pacific and Japan to deliver the services in the region

Driving strategic initiatives to provide cost benefit of US$ 8M to the company

Defining, managing and streamlining different process to improvise operations, enhance user experience and deliver better decision-making capabilities

Analyzed, identified root cause, and drove solution for the high rate of devices not returned at end-of-life. Introduced office hours to resolve client issues and arranged laptop return at the walk-up IT Help Desk with Asset Management and Support vendors.

Improved customer service by moving Tier 3 support technicians closer to the walk-up IT Help Desk, creating a single location on campus for all desktop and laptop support. 

Personally provided support to clients for non-standard service/hardware requests and regularly stepped-in to manage distressed clients at the walk-up IT Help Desk.

Managed escalations from clients by actively listening to concerns, taking ownership for poor service delivery, creating options to address the problem, and then following-up later to ensure complete satisfaction.

Service Manager for driving User Device Strategy at Cisco Extranet Partners globally

Driving forecasting, acquisition, receiving, deployment, maintenance, reclamation, and disposal of 30,000 devices in the APJC.

Sequoia Capital

Lightspeed Venture Partners

Western Technology Investment

Advent Venture Partners

Credo Ventures

TeleSoft Partners

Point Financial

Think Big Partners

Green Alpha Investments

Sandy Cove Advisors

Venezia Capital

Verity

Econ Financial Services

Natural Bridges Ventures

Evolution Advisers

Kleiner Perkins

Greyrock Investments

345 Partners

Regency Capital Management

Pointer Capital

newScale develops products and solutions that enable companies to select and deploy cloud services within their businesses, allowing them to initiate the provisioning of their own systems and infrastructure on an as-needed basis. The software helps companies track how much they are using IT services and how much it is costing them. 

⇨ Responsible for developing and implementing talent acquisition and professional development strategy in partnership with Leadership
⇨ Formulating strategy to enhance new employee experience through their on-boarding processes and early career development programs (Gen Y Series)
⇨ Developing effective working relationships with leadership, HR, and managers to define the strategy for new employee development
⇨ Identifying personal, professional and technical training programs for the early career development of new employees and decreased ramp up times in an organization
⇨ Creating new partnership opportunities to provide better communication between stakeholders
⇨ Creating business intelligence metrics for senior executives using different tools
⇨ Effectively creating training content including: videos, audios, presentations and other documents
⇨ Manage and deliver the strategy to drive the culture of recognition with in Cisco IT
⇨ Enhance employee pervasive experience through improves IT Services

⇨	Formulating go-to-market strategy for promoting Cisco IT and partnering with Cisco Sales in less penetrated territories
⇨	Manage and deliver the strategy of IT Speakers Bureau to build a community of IT speakers that helped Sales and Services to build trust by sharing IT experience to our customers and partners
⇨	Implement the strategy for Sales and Partner Enablement in APJC and EMEAR in partnership with different Sales and Partner stakeholders in the region
⇨	Developing effective working relationships with Partner Organizations to understand Partners needs and deliver for their programs like Partner Interactive Webinars (PIW), Partner Architect Forum (PAF), High Touch Partner Engagements to organise IT engagements
⇨	Creating new partnership opportunities to provide better communication between stakeholders, resources and customers
⇨	"Business sustainability via IT Experience" – Facilitated to position Cisco IT as a trusted advisor and opened communications to consistently contribute input to sales messaging to customers.
⇨	Undertaking brand (Cisco on Cisco) positioning in EMEAR, APAC and emerging markets
⇨	Promoting Cisco on Cisco using WebEx Social communities, posts, discussion forums and Social Media Marketing
⇨	Creating business intelligence metrics for senior executives using different tools, and Microsoft Excel pivot tables
⇨	Developing strategy presentations for senior executives to position Cisco on Cisco services and delivery reports to Sales executives
⇨	Effectively created training content including: videos, audios, presentations and other documents.
⇨	Supporting IT Acquisition and Integration team in integrating Cisco acquired companies within IT

⇨	Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalisation of project requirements.
⇨	Enhancing service delivery to internal and external customers by improving content & availability of project and business value records, sharing results, costs and lessons-learned via customer events.
⇨	Developing customer strategy and helping sales to enhance trust with the customer.
⇨	Evaluating marketing metrics to measure the initiatives effectiveness.
⇨	Promoting Cisco on Cisco using web 2.0 technologies like Blogs, Forums, Communities, c-Vision & WIKI.
⇨	Devising and implementing:
o	Strategic customer engagement framework.
o	Strategy to integrate the content to increase Cisco on Cisco visibility.
⇨	Playing technical and management leadership roles in numerous successful IT projects.
⇨	Developing relationship with CDO / CA / IBSG directors and VPs.

⇨	Conceptualizing, planning and implementing marketing activities to drive growth in business volumes.
⇨	Exploring business potential, opportunities and clientele to secure profitable business volumes.
⇨	Setting performance parameters / deadlines, delegating work, checking delivery standards and giving feedback.
⇨	Mapping untapped markets to identify new opportunities for growth.
⇨	Liaising on price, product information and technical issues.
⇨	Coordinating multiple different projects with other Project Leads and IT team to keep the team web pages up to date and relevant.
⇨	Undertaking metrics reporting for Cisco on Cisco dashboard.
⇨	Representing team in the monthly web publishing meetings to provide updates on behalf of the team
⇨	Dealing with internal website updates and communications.

⇨	Providing direct support and development of the software applications pertaining to the telecom industry, involving all phases of the software development life cycle (SDLC) for development functions related to large complex applications and software programs.
⇨	Giving direct support to the Software Development department in the areas of software / application architecture, development, design and independent analysis and problem resolution. Involved in end-to-end testing and IR (Instance Report) analysis and fixing.
⇨	Assuring quality & customer service both while leading and driving advanced / complex development tasks and projects to successful completion. 
⇨	Preparing documentation for the design plan, reviewing specifications for modifications, integrating components and testing.
⇨	Ensuring technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity and business agility while leveraging industry’s best practices. 
⇨	Handling documentation regarding various projects & for other development / maintenance activities contributing to coding / fixes.
⇨	Providing technical leadership for enterprise application technology while estimating and evaluating the effort / schedules.
⇨	Imparting training to the team on project architectures, as well as on the software applications, the product to the company and clients.

Significant Contribution: 
⇨	Successfully created advanced level designs while tracking, testing and programming applications; this also entailed advanced level validation and verification of complex software applications. Maintaining and validating coding and software standards.

Defense.gov

Berkshire Hathaway

New York State

Charles Schwab

Providence Equity Partners

Bluefish Capital

The Kessler Group

Local Initiatives Support Corporation

Next Street

Spectrum Business Ventures

Ben Jen Holdings

Gibson Wealth Advisors

Morton Brown Family Wealth

POKU CAPITAL

B Capital Fund

Black Capital Investments

Verizon Communications Inc. delivers broadband and other wireline and wireless communication innovations to mass market, business, government, and wholesale customers. As of September 2014, Verizon Wireless operates as America’s largest wireless network provider. Verizon’s Wireline operations include Verizon Business and Verizon Telecom, which brings customers converged communications, information and entertainment services over Verizon’s fibre-optic network. Verizon Communications Inc., headquartered in New York, is a Dow 30 company employing a diverse workforce of more than 180,000 dedicated employees around the globe.In 2021, the company recorded annual revenues of $134.35B and a net profit of $21.52B.

Provider of mobile and internet services for home & business