About

Nikhil Manekar is an experienced Senior System Analyst with a strong background in the wireless and insurance industry. He is currently working as a Product Owner and Sr. System Analyst at Mitchell International, where he is responsible for Salesforce Development and Administration. With over 11 years of relevant experience, Nikhil has a demonstrated history of working on complex business problems and implementing automated systems. Nikhil's expertise lies in Business Process, Customer Relationship Management, Service Cloud implementation, and Salesforce.com. He has a deep understanding of Salesforce tools and concepts, including email to case, escalation rule, and assignment rules. Nikhil has also designed details of automated systems like Salesforce CRM and provided consultation to users in the area of automated systems. Prior to his current role, Nikhil worked as a Salesforce.com Administration and Development (Business System Analyst Intern) at Mitchell International. In this role, he configured Salesforce.com tools according to business requirements and evaluated and developed systems and procedures that are cost-effective and meet user requirements. Nikhil has also worked as a Sr. System Analyst at Qualcomm, where he was responsible for Qualcomm Global service cloud spanning a user base of around 35,000 users. He launched and developed multiple applications on the force.com platform from concept to implementation. Nikhil holds a Master's degree in Management Information Systems from the University of Texas at Dallas and a Bachelor's degree in Information Technology from Vishwakarma Institute of Information Technology, Pune. He also holds a Higher Secondary degree in Computer Science from Brijlal Biyani Science College, Amravati. Nikhil's technical expertise includes Salesforce, and he is skilled in various tools and concepts related to it. With his strong engineering background, Nikhil is a valuable asset to any organization looking to implement Salesforce and automated systems.