About

Nikita Midha is an accomplished Product Manager with over 7 years of experience in the computer software industry. She has a strong track record of building high usability and high value SaaS applications in the customer service/customer support and fintech space. Currently, Nikita serves as a Product Lead at Freshworks, where she is responsible for leading workflows and AI for Freshdesk. Prior to her current role, Nikita held the position of Staff Product Manager at Freshworks, where she played a key role in driving the company's product strategy. Before joining Freshworks, she worked as a Senior Product Manager at Flipkart, where she was responsible for driving the product vision and strategy for the company's e-commerce platform. Nikita holds a Master of Business Administration (M.B.A.) (PGDBM) from XLRI and a Bachelor's degree in Information Systems from Birla Institute of Technology and Science, Pilani. She is a highly skilled Product Manager with expertise in AI and a deep understanding of the customer service and fintech space. Throughout her career, Nikita has demonstrated her ability to build and lead high-performing teams, drive innovation, and deliver results. She is passionate about creating products that solve real-world problems and has a proven track record of delivering successful products that meet customer needs. With her strong leadership skills and deep technical expertise, Nikita is poised to continue making significant contributions to the software industry for years to come.