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Nikunj Kasera
SAAS | Customer Success | Growth
About
Nikunj Kasera is a SAAS professional with a passion for solving problems using technology. He is currently the Director of Growth at Shipsy, where he is responsible for building the OS for Global Trade. With over 8 years of relevant experience, Nikunj has worked with some of India's largest enterprises and fast-growing startups. In his previous role as Head of Customer Success and CX Solutions at onedirect, Nikunj pioneered CX for India's largest enterprises and fast-growing startups. He has also worked as a Global Engagement Manager at HCL, where he was responsible for driving IAAS cloud solutions for Global F500 enterprises. Nikunj holds a Master of Business Administration (M.B.A.) degree in Information Management from S.P. Jain Institute of Management & Research. He also completed the Global Fast track program in Information Technology from Carnegie Mellon University and holds a BTECH-ICT degree in Computer Networks and Wireless Networks from DA-IICT. With a strong tech stack in infra, Nikunj is a valuable asset to any organization looking to grow and succeed in the SAAS industry. He is passionate about customer success and growth and is always looking for innovative ways to solve problems using technology.
Education Overview
• carnegie mellon university
• spjimr sp jain institute of management research
• daiict
Companies Overview
• shipsy
• nwcc
• onedirect cx management firm
• hcl
• microsoft
• stoke
Experience Overview
11.5 Years
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