About

Nilakshi Singh is an experienced professional in the IT and Telecommunication industry, with a strong background in Customer Relationship Management. Currently working as a Customer Success Manager at Rackspace, she has demonstrated her expertise in ensuring customer satisfaction and building strong relationships with clients. With over 7 years of relevant experience, Nilakshi has previously worked as a Customer Success Associate-II at Rackspace and as an Engineer at Ericsson India. During her time at Ericsson India, she worked on the Liberty Global-Virgin Media Ireland project, where she was responsible for maintaining the VM Ireland network and engaging concerned teams for ongoing issues. She also trained the team in India on best ways of working and better techniques for handling the network. Nilakshi holds an Engineer's Degree in Electronics and Communications Engineering from UPTU, and has completed her 10th and 12th from the Central Board of Secondary Education, with a focus on Physics, Chemistry, Mathematics, and Computers. Her expertise lies in customer success and relationship management, and she has a proven track record of delivering excellent results in these areas. She is skilled in customer meetings, internal audits, and driving incidents to their resolution. Nilakshi is a highly motivated individual who is passionate about delivering exceptional customer service and building long-term relationships with clients. Overall, Nilakshi is a highly experienced and skilled professional in the IT and Telecommunication industry, with a strong focus on customer success and relationship management. Her expertise and dedication make her a valuable asset to any organization.