About

Nital Joshi is a dynamic individual with over 10 years of experience in software development and management. As a Scrum Master and Oracle RightNow CX Developer, she has an in-depth understanding of Oracle Cloud Services, REST/SOAP APIS Integrations, CX Transformation, Omnichannel experience, and Seamless experience. Her skills include JavaScript, jQuery, YUI, PHP, and strong debugging abilities. Nital is passionate about creating a positive customer experience and is a music lover and instrument player. Currently working as a Software Engineer at mode media corporation (formerly glam media), Nital has previously worked at TomTom as a Software Engineer and Scrum Master. At TomTom, she was a key contributor in a team, handling development and testing teams, and well-versed with Agile methodology and scrum practices. She also worked on PHP, CSS, Ajax, jQuery, and YUI. Nital continually suggested automated processes to reduce manual workload and increase productivity. She was also well-versed with Git, BitBucket, FishEye review board, and Jenkins Deployment tool. Nital's education history includes a Bachelor's degree in Information Technology from RGPV and a Bachelor of Engineering (BE) in Science from Sarafa Vidhya Niketan. Her tech stack includes Javascript, PHP, and Software Engineering. With 11.19 years of relevant experience, Nital is a Scrum Master and Agile leader with a focus on Contact Center and Oracle CX RightNow. She has a deep understanding of Agile methodology and Jira tool, working on sprint planning, achieving story pointing goals, understanding requirements from different stakeholders, and mapping them on tickets. She also works on release plans to make CICD and retro meetings. Nital is a valuable addition to any team looking for a skilled and dynamic Scrum Master and Oracle RightNow CX Developer.