About

Nivin Alappat is a highly motivated and performance-oriented professional with over 9 years of experience in the automotive industry. He has worked with top brands like Mercedes-Benz, Nissan, and Tata, and has a graduation in Mechanical Engineering. Currently, Nivin is working as an Auto Bodyshop Operations Incharge at Mercedes-Benz Bridgeway Motors. In this role, he is responsible for managing all aspects of automotive aftersales and customer services. He has expertise in customer service advising, warranty claims and surveys, DMS operations, bodyshop claims, intimations, estimations, workshop supervision, aftersales ESM operations, and DTR submissions. Prior to his current role, Nivin worked as a Senior Customer Service Advisor at Nissan and a Customer Service Advisor at Tata. In these roles, he maintained customer rapport by explaining estimates and expected return of the vehicle, obtained customer's approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation, and supervised the service technicians for their team and monitored their performance in servicing vehicles. Nivin holds an Engineer’s Degree in Mechanical Engineering from Singhania University. He also has a High School degree in Computer Science from Carmel H.S.S and Secondary Education from St. Josephs' School. He has in-depth knowledge of automobile systems and repair procedures and industry-specific software knowledge. Nivin is a tech-savvy professional with experience in Search. He is a reliable team player who encourages technicians to keep their skills up-to-date through periodic technical training on new systems. With his extensive experience and knowledge, Nivin is a valuable asset to any organization in the automotive industry.