About

Olivier Grégoire is a talented Business Process Consultant with over four years of relevant experience. He is currently associated with fx innovation, where he works as a Business Process Consultant Servicenow. Olivier has a strong background in ITSM ServiceNow and has previously worked as an Analyste d'affaires/fonctionnel ServiceNow au services gérés at fx innovation and as a Stagiaire analyste ITSM ServiceNow at transat. During his tenure at transat, Olivier was responsible for the integration of new modules to meet the needs of TI and Business clients. He also developed business solutions, provided configuration and support for various processes and functionalities such as Incident management, Change management, Problem management, Service Desk, CMDB - Configuration management database, Knowledge Base, Flow designer, and Service Catalog. Olivier holds a Baccalauréat en génie des technologies de l'information from école de technologie supérieure (éts), a DUT Génie Électrique et Informatique Industrielle from université claude bernard lyon 1, and has also completed his education from cégep de trois-rivières. In terms of technical skills, Olivier has expertise in designer and is well-versed with various tools and technologies. He has a strong understanding of business processes and is capable of delivering innovative solutions to clients. Overall, Olivier Grégoire is a highly skilled and experienced Business Process Consultant who has a proven track record of delivering successful projects. He is a valuable asset to any organization and is committed to delivering high-quality work.