About

Om Prakash Singh is a highly skilled Lead Data Analyst with over 6 years of experience in the field. Currently working as a Customer Success Analyst at Whatfix, he is responsible for developing dashboards and reports for key stakeholders, developing business insights for measuring KPIs and process improvement, and identifying client’s needs and strategizing solutions as per their requirements. Om has an impressive track record of number crunching for quarterly business reviews, products, technical debts, and more, and has experience in projects burndown charts and trackers on Microsoft Excel to track and fasten project completion. Om has worked with various tools such as Client Success, Amazon RedShift, Tableau, PowerBI, Salesforce, Zendesk, Microsoft Excel, Google Sheet, and PPTX. He has also worked with Kaseya as a Business Analyst, where he was responsible for requirement gathering from stakeholders and converting them to functional and non-functional for Dev teams, workflow design for issue resolution and SLA adherence, and team mentoring and developing training materials. Additionally, he has worked with Harman as a Data Analyst, where he conducted data mining, data modeling, statistical analysis, business intelligence gathering, trending, and benchmarking. Om has a Master of Business Administration degree in Information Technology from Sikkim Manipal University and a Bachelor of Technology degree in Electrical and Electronics Engineering from Lovely Professional University. He also holds a Higher Secondary Certificate from Sri Chaitanya Jr. College and a Secondary School Certificate from Sri Krishna High School. Om's technical skills include SQL and Salesforce, and he has relevant experience of 6.11 years. He is a skilled Looker BI Developer/Trainer and has experience in using data visualization tools such as Tableau to make clear and concise visual representation of data for various domains. Om is a highly motivated and dedicated professional who excels in his field and is always eager to take on new challenges.