About

P Muthuraj is a NOC Engineer with over 5 years of relevant experience in the field of IT. He is currently working as a Member of Technical Staff at Bluestacks, where he handles user queries on support forums and email, performs 1st level debugging of product issues, and takes ownership of technical issues, working with developers to resolve them as required. He is also familiar with using Windows and troubleshooting Windows-based applications, and has hands-on experience in remote access. Muthuraj follows a user-centric approach and is oriented towards customer satisfaction and problem resolution. He has also worked on DialogFlow to improve chatbot responses. Prior to his current role, Muthuraj worked as a Global Remote Desktop Engineer (End User Computing Team) at American Express, where he answered customer calls and provided high levels of service, proactively monitored alerts on tool, and maintained a good understanding of all NOC processes and implemented them appropriately. He also performed various American Express software installations via SCCM and other third-party applications, handled multiple user issues at a time, and resolved issues in both Windows as well as MAC platforms. Additionally, he troubleshooted various American Express software, printers, scanners, Avaya, Cisco softphones, web access, and other IT-related issues, reset and managed AD accounts, Avaya, Cisco Extension, voicemails, and other password-related issues of various American Express applications and security accounts via respective portals and resources, and installed and troubleshooted software, hardware, and other IT-related issues in the Windows platform via Team Viewer, Symantec Endpoint Protection Manager, Bomgar console, calls, as well as mail. Before American Express, Muthuraj worked as a Remote Support Engineer at Team Computers, where he monitored link down websites for clients via OP Manager Tool and then aligned field engineers to the respective locations of clients after L1 troubleshooting. He also troubleshooted IT-related issues for vendor companies as per customer norms via remote session (TeamViewer), call, and email, escalated hardware issues ticket to the concern team, location, and aligned field engineers to get it checked, and worked as an Incident Management volunteer and routed tickets to the available engineers in the respective shift. Muthuraj holds a Bachelor of Engineering degree in Electronics and Communication Engineering from National Engineering College, Kovilpatti. He completed his 12th grade from D T E A School and his 10th grade from the same school. His technical skills include