About

Palak Arora is a highly skilled Technical Support Manager with over 8 years of experience in delivering innovative IT initiatives, resource management, and cross-functional leadership. She has a strong background in TAC operations, customer service, technical support, SaaS support, client relationship management, customer success, service delivery, and COE. Currently, Palak is working as a Team Manager at Check Point Software Technologies Ltd. In her role, she is responsible for managing a team of technical support engineers and ensuring the delivery of exceptional services to clients. Prior to this, Palak worked as a Project Manager at CSS Corp, where she managed the Palo Alto TAC Operations team. Her responsibilities included developing strategies to support TAC support, managing project issue logs and risk plans, tracking and driving improvement on departmental KPIs, and performing day-to-day team administration routines. She also played a key role in forming a new COE team for EMEA working hours within Palo Alto Networks TAC. Palak has also worked as a Global Support-TSE at Birdeye, where she maintained a high level of customer satisfaction, coordinated with different internal teams, and led various internal projects assigned to the support team. Palak holds a Bachelor of Science degree in Computer Science from Guru Nanak Dev University. She possesses excellent problem-solving and critical thinking skills, which have helped her in delivering exceptional services to clients. Palak is a dedicated professional with a strong work ethic and a passion for delivering results.