About

Palash Agrawal is a self-motivated, detail-oriented, and solution-driven Technical Program Manager and Senior Software Developer with over 8 years of relevant experience. He has ample experience building customer-centric online products and services and has built and managed products across multiple tech stacks, 3rd party integrations, and environments. Palash enjoys working in a fast-paced, diversified environment with new challenges around the corner. Palash is a people person and enjoys meeting new people, getting to know new cultures, and hearing new perspectives. When not at work, he can be found exploring new cafes and bars or playing sports. He is always willing to talk about emerging tech, new ideas, or cricket. Palash's professional skills include product management, product analytics, team development, problem-solving, program management, conflict resolution, adaptability, software development, product roadmap, strategic planning, SaaS, and Agile development. His tech stack includes MERN, NodeJS, JavaScript, RESTful services (APIs design and development), MongoDB, MySQL, microservices, AWS, Redis, RabbitMQ, Java, Socket.io, and Git. Currently, Palash is working as a Technical Program Manager at Ori, where he is the head of delivery for the Middle East region and is engaged with three widespread B2C multinational clients. He has successfully built and delivered cognitive and multilingual bots for clients on their respective websites, mobile apps (IOS & Android), and WhatsApp business platforms with 1st in the segment innovative features such as automatic language switching from English to Arabic and vice-versa depending on the customer's comfort & preference of the language. Palash has also developed well-composed support, sales, and conversational commerce use cases, especially designed for the retail clients. These use-cases helped the business with 70% less abandonment of carts and 47% more conversion of customers to leads. Palash's past companies include Robert Walters and Talisman Corporation, where he worked as an IT Consultant. He holds a Bachelor's Degree in Computer Science from Uttar Pradesh Technical University. Palash's tech stack includes software engineering, JavaScript, NodeJS, AWS, MongoDB, Redis, RabbitMQ, iOS, mobile, product management, MySQL, microservices, backend, AI, web, NLP, Java, PHP, Elastic Search, Spring Boot, Spring, and integration.