About

Palash Baldi is an industrious and goal-driven graduate student pursuing a Master of Science in Industrial and Systems Engineering at North Carolina State University. He is actively seeking co-op and internship opportunities in supply chain management and consulting domains. Palash has gained significant experience in the industry, having worked as an Operations Consultant at Leap Finance, where he reduced the shortlisting process time by over 90% by generating backend data and tools to assist key stakeholders in the shortlisting process. He also benchmarked client satisfaction by query resolution in under 30 minutes and achieved an 86% satisfaction rating for over 8000 queries per week by developing the process flow. Palash was responsible for bi-weekly analysis of process bottlenecks for root causes and KPI tracking. He created product requirement documents for improvised user flows and led the implementation of the same. Palash also served as a Product Development Intern at Leap Finance, where he facilitated the launch of Leap Scholar as an individual product in under 40 days by developing the roadmap. He grew Leap Scholar signups to over 5000 by coordinating with marketing and social media channels to create a buzz around the launch and offerings. Palash scaled IELTS product to 500 students in just 30 days of launch by assisting the team in setting up the initial courses. Palash holds a Bachelor of Technology in Automobile Engineering from Manipal Institute of Technology and has completed his Higher Secondary Certificate from Shiv Jyoti Senior Secondary School, Kota, and Secondary School Certificate from Kailash Vidya Vihar, Nimbahera. He has a strong technical background and is proficient in backend technologies. Currently, Palash is working as a Graduate Teaching Assistant at North Carolina State University. He is a quick learner, a team player, and has a positive attitude towards work. With 1.19 years of relevant experience, Palash is determined to make a significant contribution to the industry, and his enthusiasm for learning and growing is evident in his work.