About

Pankaj Jindal is a highly accomplished automotive professional with a passion for product monitoring, new product development, and market intelligence. With 8.5 years of experience in the industry, he has established himself as a leader in program management, digital transformation, and customer experience improvement. Currently, Pankaj is the Segment Lead for Scooters in the Product Monitoring Group at Hero MotoCorp Limited. In this role, he manages the market feedback of various models under the three brands - Maestro Edge, Pleasure, and Destini. He is instrumental in analyzing the market inputs, establishing major product issues with production and design teams, and deploying countermeasure actions across channel partners. His strength lies in understanding the voice of the customer and transforming it into an engineering problem statement. Pankaj's skills include stakeholder management, digital initiatives, customer orientation, and cross-functional collaboration. He has represented his organization in over 100 inter-corporate events and emerged as the winner of 20+ quiz events conducted by professional entities such as AIMA, NHRDN, CII, UN, and telecasted on NDTV, CNBC, DD-1, Mirror Now. In addition to his professional achievements, Pankaj has been awarded the Gold Medal by Former President of India Late Shri Pranab Mukherjee at MNIT Jaipur. He holds a Bachelor of Technology in Mechanical Engineering from Malaviya National Institute of Technology, Jaipur, and is currently pursuing an EPGP - One Year Full-Time Residential MBA Programme from IIM Bangalore. Pankaj's technical skills include proficiency in test automation, and he has experience working with various technologies. He is also well-versed in market intelligence, new product development, and digital transformation. Pankaj is an excellent team player and has led cross-functional teams comprising members from field service, manufacturing, R&D, quality, and marketing for market surveys to capture the voice of the customer. He has conducted technical training sessions on new technologies and qualitative diagnostics for workshop mechanics. Pankaj is an accomplished professional with a wealth of experience and a passion for using his skills to improve customer experience and drive digital transformation.